SHIFTERZ BRAND: Official Refund Policy
1. Treatment Fees & Complementary Services
Paid Initial Treatment: Fees collected from the customer are strictly applied to the primary, actual detailing or coating treatment performed the first time.
Complementary Services: Any maintenance washes, top-ups, inspections, or check-ups provided after the initial treatment are strictly complementary (free of charge) and hold no monetary value.
No Post-Treatment Refunds: Once the primary, actual treatment has been availed and applied to the vehicle, no refunds will be issued under any circumstances. The cost cannot be refunded or prorated based on the availability or performance of subsequent complementary services.
2. Booking Amount Cancellations
30-Day Cancellation Window: To receive a full refund of your booking or advance deposit, a cancellation request must be submitted within 30 days from the exact date of payment.
Forfeiture After 30 Days: If a booking is canceled or the vehicle is not brought in after the 30-day window, the booking amount becomes completely non-refundable and will be forfeited to cover scheduling and slot-blocking costs.
3. Dealer vs. Direct Outlet Financial Separation
Independent Billings:
SHIFTERZ operates through both direct brand outlets and authorized independent dealer networks. Financial transactions are strictly bound to the specific branch where payment was made.
No Cross-Branch Claims: Customers who book or avail of services through an authorized independent dealer cannot claim a refund from a direct corporate outlet or a different franchise branch. Any financial disputes or refund requests must be settled exclusively with the specific dealer or branch that issued the original invoice.
4. Absolute Scheduling Control (Maintenance Slots)
Right to Allot Slots: To maintain optimal workshop workflow and service quality, SHIFTERZ BRAND reserves all rights to allot, assign, or reschedule the specific date and time slot for any maintenance check, ceramic wash, or warranty inspection.
No Customer-Forced Timing: Customers cannot force or demand specific dates or high-demand time slots. Maintenance is strictly subject to workshop availability as determined by management.
Compliance: The customer is responsible for coordinating with the branch in advance. A slot assigned by SHIFTERZ within the required timeframe satisfies the brand’s obligation, and missing an allotted slot may affect your 45-day warranty maintenance status.
1. Treatment Fees & Complementary Services
Paid Initial Treatment: Fees collected from the customer are strictly applied to the primary, actual detailing or coating treatment performed the first time.
Complementary Services: Any maintenance washes, top-ups, inspections, or check-ups provided after the initial treatment are strictly complementary (free of charge) and hold no monetary value.
No Post-Treatment Refunds: Once the primary, actual treatment has been availed and applied to the vehicle, no refunds will be issued under any circumstances. The cost cannot be refunded or prorated based on the availability or performance of subsequent complementary services.
2. Booking Amount Cancellations
30-Day Cancellation Window: To receive a full refund of your booking or advance deposit, a cancellation request must be submitted within 30 days from the exact date of payment.
Forfeiture After 30 Days: If a booking is canceled or the vehicle is not brought in after the 30-day window, the booking amount becomes completely non-refundable and will be forfeited to cover scheduling and slot-blocking costs.
3. Dealer vs. Direct Outlet Financial Separation
Independent Billings:
SHIFTERZ operates through both direct brand outlets and authorized independent dealer networks. Financial transactions are strictly bound to the specific branch where payment was made.
No Cross-Branch Claims: Customers who book or avail of services through an authorized independent dealer cannot claim a refund from a direct corporate outlet or a different franchise branch. Any financial disputes or refund requests must be settled exclusively with the specific dealer or branch that issued the original invoice.
4. Absolute Scheduling Control (Maintenance Slots)
Right to Allot Slots: To maintain optimal workshop workflow and service quality, SHIFTERZ BRAND reserves all rights to allot, assign, or reschedule the specific date and time slot for any maintenance check, ceramic wash, or warranty inspection.
No Customer-Forced Timing: Customers cannot force or demand specific dates or high-demand time slots. Maintenance is strictly subject to workshop availability as determined by management.
Compliance: The customer is responsible for coordinating with the branch in advance. A slot assigned by SHIFTERZ within the required timeframe satisfies the brand’s obligation, and missing an allotted slot may affect your 45-day warranty maintenance status.